Privacy Policy

Why We Collect Personal Data

To provide its platform services to Users, Drago Finspirex collects certain personal data for the purposes listed below. This data will be used solely for these purposes and not for any other reason. If the purpose of use changes, we will take appropriate steps, such as notifying Users or obtaining additional consent, as required by applicable laws.

Account Creation and Management

User identification, customer verification by Drago Finspirex, management of user information, and notification delivery

Account termination via remote identity verification, resetting contact information such as phone numbers and email addresses

Supply of Goods or Services

Confirmation of Trading Relationships for Digital Assets

Management of inheritance and transfers

End-to-end oversight of digital asset trading partnerships, from setup and maintenance to service termination

Preventing unauthorized use

Analysis of usage statistics to provide new, tailored services

Continuous optimization and enhancement of platform services

Event Details and Promotions

Sharing details on upcoming events and special offers

Handling Complaints

Verifying complainants' identities and the details of complaints

Contacting users to collect information, notifying them of the results of processing

Managing damages and errors in transactions

AML/CTF and Legal Investigations

Verifying complainant identities and complaint details

Collaboration with law enforcement authorities for investigations.

Terminology

For the purposes of this agreement (the 'Agreement'), the Platform is referred to as 'we', 'us', or 'our'. Users and other visitors to the Platform are referred to as 'you', 'your', or 'User'. Together, 'we' and 'you' are referred to as the 'Parties' and, individually, as a 'Party'.

Processing and Retention Periods for Personal Data

We will handle and retain your personal data for as long as required by law or for the period agreed with you at the time of collection.

Collaboration with law enforcement authorities for investigations.

In general, we retain your personal data for 1.5 years after you delete your account or if your account is deactivated due to misuse. This timeframe allows for any reviews by financial institutions or investigations by authorities. If no such reviews or investigations occur, we will permanently delete your data after this period.

If an investigation into a legal violation is ongoing, we will retain your information until it concludes.

If any outstanding debt or credit is associated with your use of our services, we will retain your information until the balance is settled.

Scope of Application

This Agreement governs all Users trading on the Drago Finspirex Global website and its mobile app (the 'Platform'). Users must adhere to the terms and conditions set forth in this Agreement, as well as applicable laws and regulations concerning personal information and data protection in their respective country or region.

Invocation

Any reference to codes, statutory decrees, or administrative regulations in this Agreement means the latest amended version, whether the amendment was made before or after the Agreement was executed.

Headings

Headings in this Agreement are provided for convenience only and do not affect the interpretation of its terms and conditions. Any references to statements, terms, conditions, annexes, or schedules refer solely to those contained in this Agreement.

Overview of Term Usage and Included Items

In this Agreement, 'include' shall be interpreted as 'including but not limited to,' unless expressly stated otherwise.

Information Collected

Users acknowledge that the Platform may use cookies to monitor their activity on the Platform and collect various data, including, without limitation, IP addresses, geographic locations, and other relevant information. For example, we may use video (including audio) recordings to verify the identities of P2P merchants and as evidence in P2P order disputes. In addition, facial video (including audio) may be used for Drago Finspirex identity verification on third-party platforms..

Limitation of Liability

Although the Platform implements technical and security safeguards to protect your information, we cannot guarantee that data transmitted over the internet is completely secure. Therefore, we do not make any warranties regarding the security of the personal information you submit, and we cannot be held liable for any loss or damage resulting from unauthorized access to your personal data.

Updates to this Agreement

We reserve the right to update this Agreement at any time. If we modify the Privacy Policy, we will notify you by posting the updates, including the new effective date and details of the changes. In certain cases, we may also send you a direct notice. Please review the Privacy Policy periodically. Your continued use of the Platform after changes take effect constitutes acceptance of the updated terms.

Official Announcements

We will issue official announcements only via the verified contact details you have provided or by posting them directly on the Platform. We are not liable for any losses arising from reliance on information obtained through other channels.